Shipping & Returns

 

Shipping Information

We strive for the following delivery times:

  • France: between 2-3 workdays (Free)
  • European Union: between 3-5 workdays (Free)
  • International*: between 5-10 workdays (Free)

Express delivery:

  • DHL France express delivery 1 workdays (Cotation at checkout approx : 25€)
  • DHL Europe express delivery 1-2 workdays (Cotation at checkout approx : 35€)
  • DHL Worldwide express delivery 1-3 workdays (Cotation at checkout approx : 60€)

*Please note we cannot ship to Russia, Belarus and Mexico. These countries can also not be selected as a shipping country.

Please also note that during and around holidays, deliveries will take longer. 

We provide free worldwide shipping to all our customers. However, for international orders outside of the EU our prices are excluding custom fees and all additional taxes. We cannot be held responsible for any additional costs.

Return costs are for the customer. Please see bellow for more info.

 

Easy Returns & Exchanges

You are entitled to return your order within 14 days after receiving the delivery (return must be shipped by day 14). The package may be opened upon receipt but all items returned must be unused (in the same condition received). All original packaging must also be returned unused.

You must first contact us through the return form found at the bottom of your order confirmation. Packages sent without contacting us beforehand will not be accepted. All sale items are final and cannot be refunded or exchanged. For any returned items, you will not be refunded the original cost of shipping, and you are responsible for the cost of returning the item to us. Make sure to use a reputable shipping company with tracking information or proof of postage, as we are not responsible for lost or stolen packages.

Exchanges are only processed upon receipt of return merchandise and are based on stock availability. Exchanges are shipped back to you free of charge in France and 15 euros in Europe, 25 euros for outside of the EU.

Need a new Eugène Riconneaus Returns Form? Questions? Please contact us at onlineshop@eugenericonneaus.com